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Member FAQs

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General

The simple answer is everyone. More than 650,000 emergency calls are received in the U.S. each day. More than 1 million unidentified patients are admitted to emergency rooms each year. More than 150 million people have a pre-existing medical condition such as diabetes, dementia, heart disease, seizures, asthma, autism, blood disorders, implants, allergies, etc. that medical responders want to know about at the point of care. Everyone has emergency contacts, who they want notified quickly in an emergency, particularly when it involves an injured child without ID or an Alzheimer’s patient who has wandered from their home.

An ERinfo Subscriber is the person responsible for administering an ERinfo account. An ERinfo Subscriber is the initial plan member who is financially responsible for the account, and responsible for adding and managing any members (that can be added in ERinfo’s Family and Extended Family plans).

An ERinfo Member is a person enrolled to utilize ERinfo’s anywhere, anytime identification and emergency contact notification services by an ERinfo Subscriber. ERinfo Members are not financially responsible for their plan. Members can separate (“de-link”) from their existing, sponsored membership and subscribe directly on their own. Please contact us if you are an ERinfo Member ready to start your own subscription. See ERinfo plans by clicking here.

ERinfo, Inc. (“ERinfo”) is a software company dedicated to saving lives and empowering first responders and medical professionals. We provide patented, anywhere, anytime patient recognition and emergency notification using facial recognition to match a field image of a patient with their self-supplied emergency information. Real-time retrieval of critical  information and emergency contact notification by first responders credentialed through the Federal Responder Network Authority (“FirstNet”) can improve patient outcomes, put First Responders and medical professionals in touch with emergency contacts,  and help reduce treatment times and healthcare costs. 

FirstNet is the nationwide communications platform dedicated to America’s first responders and public safety community. FirstNet is purpose-built to enable the important work performed by first responders. FirstNet offers technology, features and functionality designed to properly handle the rigorous and unique demands of first responders. With this much-needed technology upgrade, first responders can connect to the critical information they need every day and in every emergency.

ERinfo is the only medical alert service currently authorized to work with the Federal government’s FirstNet nationwide broadband network that equips first responders to save lives and protect U.S. communities for use by medical responders. Our patented technology is basis for the only medical alert service that does not require you to carry, wear, say or do anything during an emergency as medical responders use ERinfoPRO to identify you an emergency.

During an emergency, medical responders can identify you immediately by taking a photo on their authorized mobile device to access your secure emergency medical information on the ERinfoPRO app, when time and information is most critical. The medical responder can also reach your emergency contacts, including family, caregivers and physicians through ERinfoPRO. ERinfo eliminates the need for you to wear medical identification jewelry, carry an information card, or to do anything during an emergency.

Click here to get started!

My Account

Yes. According to our Terms and Conditions, you are agreeing to enroll in auto-renewal for your annual term. Automatic renewal ensures that your subscription continues without interruption. The account Subscriber will receive a reminder about the automatic renewal by email approximately 30 days prior to the scheduled renewal date.

An ERinfo Subscriber is the person responsible for administering an ERinfo account. An ERinfo Subscriber is the initial plan member who is financially responsible for the account, and responsible for adding and managing any members (that can be added in ERinfo’s Family and Extended Family plans).

An ERinfo Member is a person enrolled to utilize ERinfo’s anywhere, anytime identification and emergency contact notification services by an ERinfo Subscriber. ERinfo Members are not financially responsible for their plan. Members can separate (“de-link”) from their existing, sponsored membership and subscribe directly on their own. Please contact us if you are an ERinfo Member ready to start your own subscription. See ERinfo plans by clicking here.

An ERinfo Subscriber is an ERinfo account’s primary member and the person responsible for payment and for adding additional members to the ERinfo account when enrolled for a multi-member account like ERinfo’s Family (up to 4 members) or Extended Family (up to 10 members) plans.

Members are people enrolled by Subscribers who utilize ERinfo services under the Subscriber’s subscription. Members can subscribe to their own ERinfo accounts if they separate (“de-link”) from their current account. Please contact ERinfo if you would like to subscribe on your own.

Yes, to opt out of automatic renewal simply select Manage Account from the Member List page or from ERinfo’s Main Menu and select “Cancel” to cancel your account at its next renewal date.

You can re-instate your account at any time.

Tag: My Account

Plans and Pricing

Yes. According to our Terms and Conditions, you are agreeing to enroll in auto-renewal for your annual term. Automatic renewal ensures that your subscription continues without interruption. The account Subscriber will receive a reminder about the automatic renewal by email approximately 30 days prior to the scheduled renewal date.

An ERinfo Subscriber is the person responsible for administering an ERinfo account. An ERinfo Subscriber is the initial plan member who is financially responsible for the account, and responsible for adding and managing any members (that can be added in ERinfo’s Family and Extended Family plans).

An ERinfo Member is a person enrolled to utilize ERinfo’s anywhere, anytime identification and emergency contact notification services by an ERinfo Subscriber. ERinfo Members are not financially responsible for their plan. Members can separate (“de-link”) from their existing, sponsored membership and subscribe directly on their own. Please contact us if you are an ERinfo Member ready to start your own subscription. See ERinfo plans by clicking here.

An ERinfo Subscriber is an ERinfo account’s primary member and the person responsible for payment and for adding additional members to the ERinfo account when enrolled for a multi-member account like ERinfo’s Family (up to 4 members) or Extended Family (up to 10 members) plans.

Members are people enrolled by Subscribers who utilize ERinfo services under the Subscriber’s subscription. Members can subscribe to their own ERinfo accounts if they separate (“de-link”) from their current account. Please contact ERinfo if you would like to subscribe on your own.

Our subscription plans include all our services in one annual bundled price.  In your moment of need, we do not limit access to anything ERinfo can provide to a medical responder based on different pricing plans. We do provide three different annual plans based on the number of users you wish to enroll.  You can subscribe for a single person, for you and your family of 2-4 people, or for our extended family plan for 5-10 people. Click here to enroll today!

Our goal is to make ERinfo an ubiquitous utility for everyone.  Our consumer subscription plans are affordable and encourage enrolling your whole family. If you cannot afford ERinfo, please contact us to apply for financial hardship.

Click here to get started!

Privacy and Security

The variety of information we can collect from you and provide to medical responders was developed with input from Doctors and medical first responders. The minimum information we require is your:

  1. Your mobile number
  2. An email address
  3. A face picture that you can upload or take with the camera of your mobile device or laptop
  4. The name and contact information for at least one emergency contact.

All other information you provide is optional, however, we recommend you provide as much information as possible. During a serious emergency access to your emergency information can reduce the time for diagnosis and treatment, creating a better outcome.

You may choose to include additional information such as:  other unique visual identifiers, gender, height, weight, blood type, allergies, medications, pre-existing conditions, advance directives and addtional emergency contacts.

At ERinfo, we take privacy very seriously. Our applications are built with security and privacy as top concerns, as such, our Privacy Policy addresses them in great detail . ERinfo respects the privacy of all our supporters, whether subscribers, members, partners, or visitors to the ERinfo.me website.

Using ERinfo

You may choose to include as many Emergency Contacts as you want, which may include family members, close friends, caregivers and medical providers.  You must include at least one contact, but we recommend three (3) contacts.

No. You can do everything from enrolling you and your family to updating Emergency Contacts and Emergency Information from our secure website at ERinfo.me.  We recommend using a PC or Mac, but our mobile website is fully functional as well. 

Only medical first responders and professionals use ERinfoPro, which is the mobile-first interface available to them on FirstNet and on a wide variety of mobile devices.