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ERinfo and Patient Privacy: What You Need to Know

Share your medical details; never compromise your privacy

Your privacy is unconditional. The medical information you share should always be up to you. You also deserve access to quality care in the midst of an emergency, especially if you are unconscious or non-communicative and don’t have identification. ERinfo makes receiving life-saving emergency care without infringing on your privacy possible.

In an emergency, first responders use ERinfo’s mobile application to identify you and gain access to the health information you have chosen to share. This life-saving technology provides first responders and ER staff the information they need to connect with your emergency contacts and provide you appropriate care. Best of all, this is all possible without compromising your privacy.

In an emergency, first responders should be aware of your health information, such as if you have allergies, pre-existing conditions, or are taking medications, to be able to give you proper care. ERinfo can protect you in an emergency while also safeguarding your privacy.  

Key takeaways: 

  • You choose what to share with ERinfo.
  • You provide first responders the information you would give them as if you were conscious and able to speak with them.
  • You ensure your loved ones are notified immediately during an accident, event, or natural disaster.
  • First responders are made aware of your allergies, pre-existing conditions, and more, so they can diagnose and treat you properly. 
  • ERinfo is built on technology that makes this possible.
  • Your privacy is respected and your medical records are secure. 

What information do members share with ERinfo when they subscribe?

ERinfo puts you in control of the information you want to share. When you sign up, you only need to provide your cell phone number, email addresses, a photo, and the name of at least one emergency contact. This information ensures that you will never go to an emergency room without your loved ones being notified. 

Once you have an account, first responders will be able to figure out who you are and get in touch with your loved ones, even if you don’t have an ID or are unable to communicate. 

Are there benefits to sharing additional details with ERinfo?

You can add additional information to your account as desired. The more information you share, the more easily medical professionals will be able to treat you. Information about pre-existing health conditions, allergies, and current medications guide healthcare professionals toward the best treatment for your situation, and when you upload your advance directives, you ensure that you get treated based on your preferences. 

What can healthcare professionals share in emergencies?

HIPAA laws provide extensive protection for patient privacy, but there are certain exceptions for emergency situations. In an emergency, covered medical professionals may need to share your information to treat you. For example, an ER doctor may be able to obtain medical records from your primary care doctor. Normally, you have to sign a waiver for your primary care doctor to release this info, but in an emergency where you’re unconscious or unable to talk, these healthcare providers are allowed to coordinate. This exception can save your life. 

Covered professionals can also share information about your situation with the people involved in your care. For instance, the hospital may be able to tell your loved ones that you have been admitted, what injuries you have suffered, and what your care plan should be. In other words, healthcare professionals are allowed to legally share information they need in an emergency, but if they don’t know who you are or where your medical records are, this process can be dragged out indefinitely. 

Delays in patient identification can compromise care

Obtaining information from various doctors’ offices can be time-consuming. Remember the ER staff doesn’t know who your primary care doctor is and looking for this information slows down their ability to provide you with the care you need. 

Additionally, the absence of medical records compromises the treatment you receive. You could be given treatment that contradicts your current medications or allergies, or you may die waiting for the appropriate treatment. So how do you speed up this process while still safeguarding your privacy?

ERinfo gets doctors and first responders the information they need quickly and securely

Doctors can obtain your medical records in emergencies, but first, they need to figure out who you are and which primary care clinics or other hospitals to call. This can be particularly challenging, and nearly impossible, in large cities with many different options or when you are out of town. 

ERinfo ensures that doctors and first responders don’t have to search for information. Instead, they can simply use our app that recognizes your face and instantly provides them with all the information you’ve chosen to share. 

ERinfo privacy policy 

At ERinfo, we are committed to protecting the privacy of our members, and we never collect information unless it is provided voluntarily and knowingly. 

Our platform is compliant with HIPAA regulations and General Data Protection Regulation concerning the use and processing of information. We only work with third-party service providers that have strict rules about data privacy, and our ERinfoPro application has FirstNet® certification, meaning we have passed the highest level of scrutiny for security and data protection. Read more about how we protect your information from our privacy policy. 

Private protection

ERinfo is the medical alert platform that gives first responders and doctors the information they need to treat you in an emergency without endangering your privacy. All of the information you provide on our platform is voluntary and we never share it unlawfully. 

Ready to protect yourself in an emergency? Sign up for ERinfo. Give first responders and doctors the information they need at a critical time to protect yourself and your family in the event of a tragedy or disaster.