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First Responders: How to Use ERinfoPro for FirstNet®

How to use this app 

The Patient identification problem

Unconscious and non-communicative patients arrive at emergency rooms every day. When this happens, physicians must spend time trying to identify patients so that care can begin. This results in diagnosis and treatment delays.  

The slightest delay in treatment could mean the difference between life and death. Someone has a heart attack (myocardial infarction) every 40 seconds in the United States. A myocardial infarction, which is caused by a narrowed or blocked artery, literally means the death of tissue due to a lack of blood. The tissue death can lead to permanent damage to the heart and its muscles. Successful treatment relies heavily on timing. The best time to treat a heart attack is within one-two hours. A longer delay risks more damage to the heart. 

Determining the identification of a patient presenting with a heart attack, or any other emergency, is essential. You need to know the patient’s medical history, including prior cardiovascular episodes or conditions, which medications the patient is taking, and any medical alerts such as allergies or adverse reactions. This information helps you administer the right treatment while you’re still in the field.

Current answers

The current consumer identification solutions include:

  • Medical alert bracelets
  • Apps
  • Biometrics (e.g. fingerprints and retinal scans)

These solutions require patient compliance. They’re not always easy for first responders to access, either. Until now, first responders have not had access to a standardized solution to identify these patients. 

The Patient identification solution

ERinfoPro for FirstNet® provides “anywhere, anytime” patient recognition and emergency contact notification.

What is ERinfoPro for FirstNet®?

ERinfoPro for FirstNet® uses facial recognition technology to determine a patient’s identity, along with other critical information* including:

  • Emergency contacts
  • Medical conditions/medications
  • COVID-19 status
  • Advanced directives

FirstNet® was built with AT&T in a private/public partnership. ERinfoPro for FirstNet® is included in the FirstNet® App Catalog designed specifically for first responders. Within the App Catalog, first responders have access to a dedicated, approved solution – ERinfoPro – for patient identification. 

As a first responder, you can gain access to this mobile communication system 24/7, including voice, data, and video information. FirstNet® operates under government oversight and accountability from the FirstNet® Authority. 

ERinfoPro stats:

  • Over 2 million FirstNet® connections
  • Over 100 FirstNet ReadyTM devices
  • Deployable network assets such as Flying COWsTM& FirstNet One
  • Listed for distribution for medical responders across the country
  • SSO authorization integration

You can use ERinfoPro for FirstNet® for free, and you can enroll your high-frequency patients, your family, and yourself at no cost.

How the technology works for first responders

ERinfoPro allows you to make life-saving decisions when you need it most. The real-time identification technology is easy to use, giving you instant access to an unconscious or unresponsive patient’s name, medical history, medications, and conditions. You can also gain access to emergency contact information. 

5 simple steps:

Step 1: Download the app

Download ERinfoPRO from the FirstNet® App Catalog

Step 2: Log in

Create an account and/or log in using your FirstNet® credentials. You only need to sign in once to access all of the features and participating apps on the FirstNet® Platform.

Step 3: Identify the patient

Take a picture of the patient’s face. ERinfoPro uses facial recognition technology to match the picture with the ERinfo user. You will be able to find out the patient’s identification and medical records in seconds. 

Step 4: Administer treatment and notify emergency contacts

You now have access to critical medical information that can help you diagnose and treat patients immediately, even while you’re still in the field. You’ll also be able to notify the patient’s emergency contacts with the push of a button.

Step 5: Add members

You can also enroll patients in ERinfo. All you need to do is go to the dashboard, click on “Add Member”, and follow the prompts to enroll someone. You will need the patient’s consent and signature to finalize his/her profile. 

The new tool for first responders

ERinfoPro for FirstNet® is here to help first responders like you do your jobs faster and more efficiently. The struggle to identify unconscious or non-communicative patients in the field can result in unnecessary delays in care. ERinfoPro gives you one essential tool to help communicate and identify critical patients in real time.

Download the app today and enroll. Please contact us if you have any questions.

*ERinfo only processes, stores, and transmits PHI using AWS HIPAA-eligible services as defined in the AWS Business Associates Addendum.