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3 Patient Identification Challenges for First Responders and 1 Solution

ERinfoPro for FirstNet is the anywhere, anytime patient identification and emergency contact solution

First responders are called to emergencies multiple times a day. Time is always of the essence, whether the victim has been involved in an accident or is experiencing a health emergency. It’s vital that first responders can identify victims right away to start emergency medical treatment. Any delay can result in further harm.

Unfortunately, some factors can cause a delay in administering critical care.

1. Noncommunicative victims

Did you know that one million unconscious or unresponsive victims arrive at the ER every year? If a victim can’t relay information about their identity, medical conditions, or advanced directives, the staff in the ER must take extra time to figure out this information.

People face several issues when they’re not properly identified. A victim might be allergic to certain medications. They may be taking prescription medications that will prevent treatment from working effectively. They may have a pre-existing condition that dictates how first responders administer treatment. This lack of information makes it much harder to provide the right care and causes a significant delay in doing so.

2. No medical alert bracelet, card, or phone app

Victims who have certain chronic conditions, such as asthma, diabetes, heart disease, hearing/vision/physical impairments, epilepsy, seizure disorders, or organ transplants often wear a medical alert bracelet, carry a medical alert card, or have an ICE (in case of emergency) app on their phones. These solutions provide vital medical information that first responders can use to direct care for victims.

Unfortunately, if a victim is unresponsive, first responders are often unable to locate or access these items. Also, many victims don’t have any medical alert information at all. This prevents first responders from getting the necessary information they need to provide emergency care.

3. No access to mobile phones or way to reach emergency contacts

Mobile phones are valuable in an emergency for multiple reasons. First responders can use them to establish an identity and notify a victim’s emergency contacts. However, this only works if the phone is accessible and unlocked or the victim is able to unlock it themselves.

In emergency situations where phones are damaged and lost or victims simply aren’t able to communicate and unlock the phone, first responders can’t rely on mobile phones for information. Again, this causes unnecessary delays in treatment.

ERinfoPro: The first responder’s solution for establishing victim identity in an emergency  

There has been no real solution until now to help first responders establish the identity of unresponsive or non-communicative victims. ERinfoPro for FirstNet® is the first-ever medical alert service designed specifically for first responders. It gives emergency personnel the ability to establish a victim’s identity, access critical medical information, and notify emergency contacts, cutting down on response times and improving treatment.

ERinfoPro for FirstNet® uses facial recognition technology to help determine critical victim information*, including:

  • Identifying features
  • Current medical conditions and medications
  • Emergency contacts

ERinfoPro for FirstNet® enables first responders to reach out to emergency contacts in real-time, even at the scene of an emergency, mass casualty, or natural disaster. This technology is truly the only anywhere, anytime victim identification and emergency contact notification service.

ERinfoPro for FirstNet® is FirstNet Certified™ and available from the FirstNet® App Catalog. It has been stringently vetted and is a trusted solution for public safety, meeting FirstNet app requirements.

Solve the challenge of establishing victim identity in an emergency

ERinfoPro for FirstNet® is here to help first responders save lives with a photo. The struggle to identify unconscious or non-communicative victims in the field can result in disastrous delays in care. Finally, there is a simple tool that enables communication in real-time.

Download the ERinfoPro for FirstNet® app from the FirstNet App Catalog today.

*ERinfo only processes, stores, and transmits PHI using AWS HIPAA-eligible services as defined in the AWS Business Associates Addendum.